Refunds

This is an overview. Please read our full refund/replacement/return policy for all information.

Refund/Exchange Overview:

At STYLACASE, we are committed to ensuring customer satisfaction and providing an enjoyable shopping experience. Our refund policies are designed to address various scenarios, offering fairness and clarity to our valued customers.

We understand you may have second thoughts, not be 100% satisfied with your order, you might even love your purchase but fancy a different design or a new colour, or as unlikely as it might be, you receive a faulty item, either way or whatever the reason might be, we've got you covered!

STYLACASE Offer:

A 100% NO QUESTIONS ASKED FULL REFUND WITHIN 14 DAYS OF DELIVERY.

A FREE ONE TIME EXCHANGE FOR THE SAME PRODUCT BUT IN A DIFFERENT DESIGN WITHIN 14 DAYS OF DELIVERY.

We can guarantee, if you receive a faulty/defective item or an issue with the order due to STYLACASE error, and this is brought to our attention within 14 days of receiving your item, we will accept full responsibility and provide you a money back guarantee or a replacement at no extra cost.

Refunds Accepted:

No questions asked within 14 days whatever the reason!

Please note that any form of delivery that is not the standard rate shipping method which was purchased at checkout such as,- 'Next Day Shipping' - 'Express Shipping' are non-refundable.

STYLACASE Delivered A Defective/Damaged/Faulty Item.
STYLACASE Delivered The Wrong Product/Design.
STYLACASE Delivered The Wrong Size.
STYLACASE Delivered A Product That Did Not Match It's Description/Image.
Wrong Item/Design Was Ordered.
Wrong Size Was Ordered.
Changed My Mind.
Not Satisfied with my order.
Others.

Refund Guidelines:

Please note that any form of delivery that is not the standard rate shipping method which was purchased at checkout such as,- 'Next Day Shipping' - 'Express Shipping' are non-refundable.

Returns for defective products: Accepted return requests for faulty/damaged products, to avoid hassle and added shipping mileage, customers can keep their defective product and we will issue a refund or replacement only upon receiving proof in the form of images/videos describing the fault.

Accepted refunds for reasons other than damaged/defective items must be sent to the return address provided when we confirm your refund request via email. Return in the original packaging and in a re-sellable/like brand new condition. If this requirement is not met, we may decline your refund request.

Please be aware that customers bear the responsibility for covering all associated fees when returning items. The customer retains responsibility for return packages until STYLACASE receives them. Hence, we advise customers to exercise caution by opting for registered and traceable services when sending back the package.

Please forward our help team the tracking information of your returned order to help us confirm your return and prevent fraudulent schemes.

If return is due to STYLACASE error, we will refund you the shipping return fee with in store credit via discount code upon receiving your return and with proof of postage.

Refunds allowed within 14 days of delivery (after the customer received their item) and must sent (by you) within 14 days of accepting your refund request.

Order Issues/Defects must be provided with proof in the form of images or videos before refunds can be approved. See below information on what classifies as faulty/damaged.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Refund requests that we were not submitted within 14 days after the item arrived, or sent back by you within the next 14 days after approving your request, we will not be accepted as we can assume the customer enjoyed their product and damaged it.

Accepted Refund requests will be refunded in full to the original form of payment, only once we receive and approve inspection of your returned item.

To obtain a full refund - head to our Returns Form and email us with your order number and email associated with the order Please include simple, direct details of the fault. Clear photos or videos of the defects must be submitted along with the original order details.

For more information, click here to view our full refund/replacement/return policy.